Archive for the 'Tech Support' Category


Remote tech support with anything – would I do it?

Tuesday, June 6th, 2006

I’ve tried to ask myself if I’d trust someone enough to let them run a remote session on my own desktop to solve a problem. I think the answer is “it depends”. If you think about it, I do tech support for home users quite a bit and they let me come into their homes. […]

x11vnc slow internet initial-connection performance – identd timeout

Tuesday, June 6th, 2006

So, I had the script all ready, I’ve got my x11vnc custom compiled to be as widely compatible as possible, I’ve tested thoroughly on the internal network. The next step was to test my x11vnc “one cut and paste” script over the internet. So, I visited my parents pc which dual-boots Windows XP and Mandrake […]

The security of remote tech support (ultravnc sc or x11vnc with wrapper script)

Tuesday, June 6th, 2006

Well, I’ve got a nice way of doing “easy” one click (or one cut and paste) light desktop support for windows or linux, one uses ultravnc sc, the other uses x11vnc with a special wrapper script. So, what security flaws are there in this process? Well, for starters, I see the biggest vulnerability for the […]

A closer look at x11vnc

Tuesday, June 6th, 2006

I’ve got to say, one of the things I really like about linux are the myriad of options for remotely administering a system. SSH is the one I use the most, but for the graphical you have x (especially on the LAN), nxserver (which is a compressed and optionally encrypted wrapper of the X protocol….), […]

x11vnc recompiled to be as widely compatible as possible…

Tuesday, June 6th, 2006

As I said in the earlier posts, I was essentially looking for a “Single click” solution for linux VNC remote desktop support. A solution that doesn’t require the remote support client to change firewall settings, install software, etc. What I’ve settled on is closer to a single cut and paste solution, which is fairly simple. […]

Remote Tech Support with x11vnc and wrapper script

Tuesday, June 6th, 2006

So, the idea is that I wanted something “like” the Ultranvnc Single Click download, only for linux. The main idea being is that if someone is looking for a bit of desktop tech support on linux, we don’t need to be giving instructions for 5 different package managers, or source compilation, or anything more than […]

Remote Tech Support using VNC (Ultravnc SC and x11vnc+wrapper script)

Tuesday, June 6th, 2006

Ok, some time back I’d done a writeup on UltraVNC SC, which is a nice customizable (windows version) VNC server that essentially let’s someone doing remote support build their own downloadable .exe that runs and automatically tries to make a direct connection to a “listening” vnc viewer. It’s good for helpdesk environments as an easy […]

Knoppix 5

Tuesday, June 6th, 2006

It’s hard to believe it’s time for a version 5 of knoppix, but … I guess it is. I was just booting up Knoppix 4 in a qemu session last night and already several days behind 5… Anyway, Knoppix 5 was released on June 2nd. I saw the note the day after the Ubuntu dapper […]

Kubuntu Free CD’s

Friday, May 26th, 2006

One of the things I’ve really admired about the Ubuntu project is that they will MAIL you REAL cds of their product for free. That can give a much more professional look for redistribution than a hand burned cd with handwritten green ink saying ubuntu linux 5.10…. Well, Ubuntu has done this for quite a […]

Epson Perfection 1650 scanner and Windows XP Limited User account

Tuesday, May 9th, 2006

“We tried scanning and all that happened was the lamp moved back and forth…. Nothing else happened.” That was the description I had and the request to see why the scanner was broken. It hadn’t been long since the Epson scanner had been hooked up to a new XP Pro system. The machine sees quite […]

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