Archive for the 'Windows Tech Support' Category


Grisoft AVG Antivirus 7.5 on Windows XP False Positive that HURTS

Monday, November 10th, 2008

This looks like a REALLY bad false positive. It appears that AVG 7.5 for a short period of time detected user32.dll as a trojan horse. (trojan horse psw banker4). It looks as though update to the virus database VDB 270.9.0/1778 fixes the problem. Unfortunately if you have been bitten by this, you’ll need to boot […]

Can I have more than One Antivirus Program?

Tuesday, October 14th, 2008

This is a question I see quite a bit… in fact I just saw this questoin while browsing the web. Generally it’s NOT a good idea to have more than one antivirus program. Given the low level system access that antivirus software needs to have it can interfere with correctly protecting the system from the […]

The latest and greatest in Malware Removals

Sunday, October 12th, 2008

I have started referring to malware more and more lately because the term virus doesn’t exactly describe the pests I see on peoples machines and the terms spyware or adware aren’t doing justice to some of these pests either. (There are many pieces of what I would consider malware that do undesired things that protest […]

Where did Expert Mode go on my Westell DSL modem?

Thursday, October 9th, 2008

My brother does a variety of things, as I do including the front line of dealing with todays technology. This means looking to calls about DSL modem outages and problems. Well, he was passing along that in the last several days he’s come across several Bellsouth AT&T DSL customers with a problem with the control […]

Clever Smitfraud….

Monday, August 18th, 2008

Sometimes you see a malware implementation that you have to have respect for the cleverness/ingenuity of the design. These pests can be dastardly to get rid of, but essentially this pest was occasionally popping up a “windows integrity scanner” installer. It wasn’t frequent, but it was persistent and the user was afraid that it was […]

Outlook 2003 Unable to Open Attachments

Monday, August 11th, 2008

I’ve seen a lot of strange behavior from windows updates, but this apparently wasn’t one. Essentially here is what was going on: the user would try to click on an attachment in Outlook 2003, particularly those that were forwarded emails. Then, nothing happened. No message, no error, nothing. Just doubleclick and that’s it…. right click […]

Exception OE Has Occured at 0028:C004EA3A in VxD VCACHE(01)

Monday, July 14th, 2008

Ugh…. you hate to see those exception OE messages. This particular one happened on an old Windows 98 machine. (Yes, I know, but they want to keep it in service if possible.) The full details are as follows An Exception OE has Occured at 0028:C004EA3A in VxD VCACHE(01) + 0000019A. … Was Called From 0028:C004BD2E […]

Link to Program on Mapped Network Drive not Working – Windows Cannot Access the Specified Path or File

Monday, June 2nd, 2008

Windows XP Home connecting to a file share in a Domain controlled by Windows 2000…. Not quite your recipe for headache free things “just working” I guess, but this is what I’ve run into. This workstation had a mapped drive connected to a folder on the server which opened in windows explorer just fine and […]

Adobe Reader 8.1 has Encountered an Error and Needs to Close

Monday, May 12th, 2008

So, the adobe reader version 8.1 should be a straightforward install. On one particular XP system it wasn’t and from what I can tell, there are several that have run into the same problem. The installer seems to work well enough, but when I try to launch the application I just see the windows error […]

Virus Warning – Email Subjects – IRS Notice – Important Information from the IRS

Tuesday, March 4th, 2008

I’ve seen a couple of these emails today and wanted to give a post just to warn people that these are bogus and you should NOT follow the link suggested in the email. I HOPE no one reading this falls for it, but the “tax software update” that they are pushing is a virus. (SHOCK!) […]

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